Responsibilities:

• Build sales plan to achieve monthly and annual targets (enrolment, revenue, class size, EBITDA…)
• Optimize utilization of classrooms and expand the customer base
• Control staff cost as well as operations cost
• Propose innovative ideas in management & operations to maximize work efficiency while saving costs.
• Implement sales and marketing plans to meet sales targets
• Focus on improving NPS and learning quality to increase WOM and referrals, retentional rates
• Systemize all processes of sales and customer care that satisfy targeted customers.
• Balance between learning quality, class size and number of class opening based on shifts
• Ensure Parents/Students are provided with the best service quality
• Optimize process to receive and handle customer feedback/complaints
• Propose activities to improve customer service.
• Stay updated with competitor and learner’s needs to provide initiatives and participating in product & service development
• Stay updated with market trends to analyze and propose suitable business development plans
• Cooperate with business development department to expand VUS through new campuse
• Build a friendly and collaborative workplace both within ASA teams and other departments on a “One Team – One Goal” basis
• Actively build and develop relationships with partners and local authorities to support for sales & marketing activities
• Optimise human resources in every campus to run daily operations smoothly
• Work hand in hand with Central of Operation & Customer Service to create and implement team engagement & career development plan
• Develop mentoring/coaching plan
• Implement Standardize Sales and Care procedures and propose for optimizing both in writen and system to improve staff efficiency and effectively, in accordance with desired outcomes for each student group
• Train workforce on daily operations as well as on new sales campaigns.
• Incorporate with Operation QC team to perform formal and informal checks on work to assess the performance of the team.

Requirements:

• At least 5 years of experiences in sales management at senior level in education/ retail field, with a teamsize of 100 headcounts above.
• A demonstrated excellent track record for sales achievements
• Excellent customer service mindset; possess strong business acumen
• Ability to interact and influence senior management team members
• Ability to motivate and influence people
• Excellent communication skills
• Ability to sales training
• BA/BS degree in majors of Business Management/ Marketing/ Social Sciences… or relevant field; MA/MS will be preferred

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