Responsibilities:

• Lead and manage all resort departments, including front office, food and beverage, housekeeping, and maintenance.
• Set and maintain high service standards to exceed guest expectations.
• Ensure efficient day-to-day operations and a smooth guest experience.
• Develop and manage the resort’s budget, financial forecasts, and cost control measures
• Implement strategies to maximize revenue and profitability.
• Recruit, train, and motivate a talented team to deliver exceptional service.
• Foster a positive and collaborative work environment.
• Set clear performance expectations and provide regular feedback.
• Establish and maintain a culture of guest-centric service
• Address guest concerns and ensure quick resolution to maintain guest satisfaction
• Ensure the resort’s facilities and services meet or exceed 5-star luxury standards.
• Implement regular quality assessments and improvement initiatives.
• Collaborate with the marketing team to develop and execute strategies to increase occupancy and revenue.
• Build relationships with travel agencies, corporate clients, and key stakeholders
• Ensure the resort’s compliance with all relevant regulations, health, and safety standards
• Develop and maintain emergency response plans.

Requirements:

• Proven experience as a General Manager in a luxury resort or hotel.
• Excellent leadership, organizational, and problem-solving skills.
• Strong financial acumen and budget management expertise.
• Fluent in English; additional languages a plus.
• Exceptional interpersonal and communication skills.
• Hands-on and proactive approach to management.

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