Responsibilities:

• Provide high level of support and service to the client
• To ensure that product performance, product quality and technical service standards are delivered to the highest standards
• Provide technical advice, resolve process control issues, and assist when issues arise and deal with any complaints
• Provide continuos improvement ideas (CIP’s) to the plant to improve their process and line efficiency
• Deliver training on product technology and application
• Take part in new product trials as new technologies are introduced
• Conduct plant visit reports and audits on the front end process – both lubricants and washer chemicals
• Provide technical support on start-up programs for new and existing can line facilities and ensure all product conversions are completed seamlessly
• To be contactable on telephone 24/7 in emergency situations
• Monitor and maintain agreed stock levels
• Coordinate monthly coolant samples sent to local and overseas laboratory
• Attend trade show exhibitions as required

Requirements: 

• Chemistry, Production or relevant engineering degree (desirable)
• A minimum of 2 years of technical experience in the appropriate industry: Cans, Metals etc
• Customer Focus – Dedicated to meeting customer expectations and requirements
• Results Driven – Holds self and others accountable for achieving performance objectives
• Ability to work independently and/or with minimal supervision
• Communication skills – Written, verbal and active listening
• Be able to communicate and correspond in English
• Able to work under pressure and work as a team
• Must have basic working knowledge of Microsoft Office

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