Duties & Responsibilities:

• Learn business with procedure and practice them 
• Receive customer issue/request, reply/solve them quickly 
• Ensure issue/request to be closed correctly with customer’s confirmation 
• Use dedicated tools in working (receiving tickets, update status and information) 
• Work in shifts, on weekend or holiday with full benefits according to Labor Code 
• Follow the direction of Leader or Line manager 
• Report to Leader or Line Manager 

Qualifications & Experience:

• Graduated from College or University 
• Japanese language skill equivalent to N2 and English language skill equivalent to TOEIC 700 
• Has logical thinking 
• Good working attitude 
• Good communication skill 
• Conduct request/process in the customers’ instruction guidebook exactly 
• Resolve issues happened during working  
• Knowledge of IT, specially understand about SQL 

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